FLAT RATE SHIPPING ON ALL ORDERS, WORLDWIDE!

$50 intl flat rate shipping on orders over $399(usd)

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European Shipping Information:

Your order is important to us! We make every effort to deliver your order in a timely manner.

Questions? Send us a quick email to moskomoto@moskomoto.com and we’ll get you an answer promptly.

Please note that shipping and delivery times stated are business days and do not include weekends or holidays, as we are CLOSED.

We ship out of Amsterdam, The Netherlands, and most orders are shipped 1-2 days after we receive your order. Orders received on Fridays after 18.00h Central European Standard Time (GMT+1) or over the weekend, will process and ship on the following Monday or business day.

European Shipping Methods:

We ship worldwide with B2C. B2C uses premium parcel services like DPD (Europe only), DHL and PostNL (Europe and the rest of the world) and automatically selects the fastest way to get your new gear to you and your motorcycle.

Within The Netherlands your package will likely be send with PostNL.

Delivery time within:

 4 -5 business days:
Netherlands, Belgium, Germany, Austria, Croatia, Cyprus, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK.

7-8 business days:
Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, USA, Israel, Japan, Rest of Europe, Middle East, Africa, S&C America, Lithuania, Romania, Iceland, Norway, Serbia, Switzerland, Canada, Asia and Oceania, Russia, Australia, China, New Zealand.

Express orders:
If you need your gear faster than our regular shipping options can guarantee, please contact us at moskomoto@moskomoto.com We can create a shipment for you through UPS. The shipping cost will be significantly higher than shipping through B2C.

 

International Shipping out of the EU & Customs

Customs:

Please account for the additional time that the customs office in your country may flag and hold your package; this can be anywhere from 5-20 business days depending upon the country.

International Tracking Info:

If you are having trouble receiving your package, please take the following steps first:

  1. Check your tracking and see if it's still in customs or with the local postal system. 
  1. Contact the customs facility for the country and/or the local postal system. The local postal carrier might be trying to drop your package and is not having success.
  1. Please email us if neither customs or the postal system can help you.

VAT/Import Taxes:

All customers out of the EU are responsible for paying for VAT for their country.

It is the buyer's responsibility to know and understand the customs laws regarding the country of delivery.

Due to EU export laws, we list the value of all shipments at their actual cost and cannot alter the value of shipmentsAdditionally, we have no control over the time shipments may spend in Customs Inspection.

If your shipping address isn’t recognized by our systemplease email us for assistance at moskomoto@moskomoto.com

Refunds  

Once we have received and processed your return you will receive a refund. It can take several weeks to process returns and check them back into inventory once received (not including the time it takes to receive return from shipper). Once a return has finished being processed we will complete the refund. Please note that it may take several days for the refund to post to your account depending on your bank. 

Please contact us for the proper method and address for shipping back your return at moskomoto@moskomoto.com

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