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Mosko Moto has two fulfillment centers - one in the United States and one in Europe.
No matter where you are located, you can shop from either site, but pricing and shipping options will differ.
Read more about international shipping rates here
Shit happens. Let's work together to get you back on the trail.
![]() WarrantyWe never cut corners during development or manufacturing, so we stand behind our products. If one fails due to a problem with materials or workmanship, we’ll make it right. |
![]() Crash CareWe design our products to take a lot of abuse, but even the toughest gear can sustain damage in a crash. Risk is part of our sport, and we don’t want it to hold you back. If you go down, we’ll help you out. |
Sewn Goods & Hard Parts | Limited Lifetime Warranty |
Welded-Seam Bags | Limted 2-Year Warranty |
We’ll then follow up with a phone call or email, determine whether or not your product qualifies for warranty service, and let you know the next steps - including where to send your gear if applicable.
We don’t use RMA's or Return Authorization Numbers, but our email ticketing system assigns a number to each of our conversations. You will receive a ticket # after emailing us about your issue, and that’s what we’ll use to identify your claim in the future. Be sure to write it on your return shipment.
‘Limited' means that it doesn't cover:
‘Lifetime’ refers to the practical lifespan of the bag or hard part. All things wear out eventually. How long depends on the rider, the type of riding, the amount of use, and how well the bags are cared for. If your Mosko product fails, we’ll be happy to review the overall condition, and determine whether a specific component has failed prematurely. In other words, if the whole product is in decent shape, but one piece or part has failed early, that will be covered. If everything is beginning to wear out, it's time to buy a new one. By taking good care of your bags you can ensure a much longer life.
Unless it’s a welded-seam bag, all products manufactured by Mosko are covered by our Limited Lifetime Warranty.
This includes all products with welded seams, such as internal liners, standalone roll-top drybags, and certain tank bags. Mosko welded-seam bags all come with a Limited 2-Year Warranty.
Officially, our warranty only applies to purchases made directly through Mosko Moto. However, please contact us about your issue, and we will do our best to help you out.
All products that we resell from other manufacturers come with their original manufacturer’s warranty, and in general, warranty-related issues should be addressed with the manufacturer. However, if you have a problem with anything we sell, we’d like to hear about it, so please don’t hesitate to let us know.
We’ll do our best to reply to your email within two business days. Once we receive your product, we’ll get it turned around as quickly as we can. If you need it by a specific date, please let us know. We definitely don’t want you to miss your trip.
We respect creativity. However, if we determine that your modification contributed to the failure, then it does not qualify for warranty service.
Yes. We want your gear to last as long as possible, so we'll be happy to repair it at a reasonable cost. Please contact us for more information.
Sure! Check out our replacement parts and repair materials page. If it's more cost-effective or convenient to have your gear repaired locally, we may be willing to reimburse you for the cost. Please contact us in advance of the repair to confirm. You will not void your warranty, but if the repair includes modification that leads to other damage, that won't be covered under warranty.
No. We usually require that you send your product to us for warranty service.
We split the shipping: You pay to send it to us, and we’ll cover sending it back.
Ice cream parlors get it. In the middle of that blissful eyes-closed second lick, you knock the Rocky Road off your cone, and it’s devastating. So they comp you a new scoop.
If you manage to functionally damage your Mosko luggage or waterproof outerwear within the first two years after purchase from Mosko, we will cover one functional repair. Contact us; then send in your damaged item, and we’ll perform a functional repair for free. If that’s not practical, we’ll sell you a new one for 50% off. No police report required.
This guarantee provides protection against the exception. It doesn’t cover normal wear & tear or cosmetic damage.
5-Year Accident Repair or Replacement Guarantee
If you have a major crash, and your regular insurance won't cover it, we’ll repair or replace gear damaged in the crash for free – up to 5 years from the date you bought it. Please send us the police accident report, and an explanation of the incident, so that we can determine whether your damage is covered.
Please send an email to moskomoto@moskomoto.com
We’ll then follow up with a phone call or email, determine whether or not your product qualifies for the Crash Care Program, and let you know the next steps - including where to send your gear if applicable.
We don’t use RMA's or Return Authorization Numbers, but our email ticketing system assigns a number to each of our conversations. You will receive a ticket # after emailing us about your issue, and that’s what we’ll use to identify your claim in the future. Be sure to write it on your return shipment.
Mosko will determine which makes more sense: a free repair, or a discounted replacement. We’d prefer to repair your item, but if doing so would be impractical or prohibitively expensive, we’ll replace it with a new one at a discounted rate – identical if available, or comparable if not. We hate throwing usable items out, because it’s a waste. The scars on our gear also remind us of trips past.
As mentioned above, this guarantee provides "protection against the exception." It's intended to help out riders who have an unfortunate incident. It doesn’t cover normal wear & tear or cosmetic damage. It covers damage that prevents you from using your gear the way it was intended. Please don't abuse this coverage; we'd be forced to scale it back or eliminate it altogether. We encourage you to repair minor damages yourself. Check out our replacement parts and repair materials page.
‘Functional’ means the repair will be strong, and it will restore at least most of the original functionality. It might not look factory-original, but it’ll work. For example, replacing an entire panel in a waterproof jacket is extremely expensive, and sometimes it isn’t even possible. Every seam is taped and sometimes bonded, and many layers of material are often involved. Opening these up can compromise the integrity of surrounding material. Patching, on the other hand, is simple. It’s also 100% waterproof and durable, with fully taped seams on all waterproof patches. We’ll try to match colors, but patches are visible. Wear them with pride.
You're still covered. Just like in the US, you must pay shipping to our US-based repair facility, and we'll pay for the return shipping back to you. However, if there are import/export duties & taxes involved, it will be your responsibility to cover those costs in both directions.
Sure! Check out our replacement parts and repair materials page. If it's more cost-effective or convenient to have your gear repaired locally, we may be willing to reimburse you for the cost. Please contact us in advance of the repair to confirm. You will not void your warranty, but if the repair includes modification that leads to other damage, that won't be covered under warranty.
Please try not to do that. It’s totally avoidable, and we explain how in our product descriptions and videos. However, if this is how you want to use your one free pass, we're cool with it.
Yes.
This is a tricky one. We really want to believe you, and we want to help you out because we've had it happen. It was secured to the tail rack 40 miles back, but somehow it pulled a Houdini along the way. Normally, we require you to send your damaged gear to us for Crash Care service, but give us a call, and have your facts straight. We might ask for a polygraph, photographic evidence, and character references – and we might still say No. But we might help you out.
We split the shipping. You pay to send it to us, and we’ll cover sending it back.
We use 3rd party facilities for many of our repairs, and we inspect their work before sending your product back to you. The whole process can take a month or more, plus shipping time on top of that. However, we don’t want you to miss your trip. Let us know if you need it by a specific date. We can probably accommodate, but someone will have to work late to get it done, so there’s a fee for expedited repairs.
We offer an industry-leading limited lifetime warranty on all our sewn seam bags, and a two year warranty on welded seam bags. Contact us for discounted crash replacement pricing.
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