Warranty & Crash Care

Shit happens. Let's work together to get you back on the trail.

Warranty

We never cut corners during development or manufacturing, so we stand behind our products.

If one fails due to a problem with materials or workmanship, we’ll make it right.

Crash Care

We design our products to take a lot of abuse, but even the toughest gear can sustain damage in a crash.

Risk is part of our sport, and we don’t want it to hold you back. If you go down, we’ll help you out.

Warranty Terms

Sewn Goods & Hard Parts	Limited Lifetime Warranty
Welded-Seam Bags	Limted 2-Year Warranty

Warranty FAQ

How do I start & where do I send my gear?

Please send an email to moskomoto@moskomoto.com

Include multiple photos of the damage – both the detail, and zoomed out so we can see where it broke.
Please also explain what happened leading up to the failure.

We’ll then follow up with a phone call or email, determine whether or not your product qualifies for warranty service, and let you know the next steps - including where to send your gear if applicable.

Do I need a Return Authorization Number?

We don’t use RMA's or Return Authorization Numbers, but our email ticketing system assigns a number to each of our conversations. You will receive a ticket # after emailing us about your issue, and that’s what we’ll use to identify your claim in the future. Be sure to write it on your return shipment.

What’s a ‘Limited’ warranty?

‘Limited' means that it doesn't cover:

wear & tear
neglect/misuse/abuse
aesthetics
sun degradation
crash damage
Modification and/or use for a purpose other than for which the item was designed

Who’s ‘Lifetime’ are we talking about & what's covered?

‘Lifetime’ refers to the practical lifespan of the bag or hard part. All things wear out eventually. How long depends on the rider, the type of riding, the amount of use, and how well the bags are cared for. If your Mosko product fails, we’ll be happy to review the overall condition, and determine whether a specific component has failed prematurely. In other words, if the whole product is in decent shape, but one piece or part has failed early, that will be covered. If everything is beginning to wear out, it's time to buy a new one. By taking good care of your bags you can ensure a much longer life.

Which products qualify for the Limited Lifetime Warranty?

Unless it’s a welded-seam bag, all products manufactured by Mosko are covered by our Limited Lifetime Warranty.

What do you mean by ‘Welded-Seam Bag’?

This includes all products with welded seams, such as internal liners, standalone roll-top drybags, and certain tank bags. Mosko welded-seam bags all come with a Limited 2-Year Warranty.

Is used / second-hand Mosko gear covered?

Officially, our warranty only applies to purchases made directly through Mosko Moto. However, please contact us about your issue, and we will do our best to help you out.

How about my non-Mosko product I purchased from Mosko?

All products that we resell from other manufacturers come with their original manufacturer’s warranty, and in general, warranty-related issues should be addressed with the manufacturer. However, if you have a problem with anything we sell, we’d like to hear about it, so please don’t hesitate to let us know.

How long will this take?

We’ll do our best to reply to your email within two business days. Once we receive your product, we’ll get it turned around as quickly as we can. If you need it by a specific date, please let us know. We definitely don’t want you to miss your trip.

What if I’ve modified my gear?

We respect creativity. However, if we determine that your modification contributed to the failure, then it does not qualify for warranty service.

Can Mosko repair gear that doesn't qualify for warranty service?

Yes. We want your gear to last as long as possible, so we'll be happy to repair it at a reasonable cost. Please contact us for more information.

Can I fix my gear myself?

Sure! Check out our replacement parts and repair materials page. If it's more cost-effective or convenient to have your gear repaired locally, we may be willing to reimburse you for the cost. Please contact us in advance of the repair to confirm. You will not void your warranty, but if the repair includes modification that leads to other damage, that won't be covered under warranty.

I threw my gear out after it broke. Will you still warranty it?

No. We usually require that you send your product to us for warranty service.

Who pays for the shipping?

We split the shipping: You pay to send it to us, and we’ll cover sending it back.

Crash Care Program

2-Year One-Time Repair or Discounted-Replacement Guarantee

Ice cream parlors get it. In the middle of that blissful eyes-closed second lick, you knock the Rocky Road off your cone, and it’s devastating. So they comp you a new scoop.

If you manage to functionally damage your Mosko luggage or waterproof outerwear within the first two years after purchase from Mosko, we will cover one functional repair. Contact us; then send in your damaged item, and we’ll perform a functional repair for free. If that’s not practical, we’ll sell you a new one for 50% off. No police report required.

This guarantee provides protection against the exception. It doesn’t cover normal wear & tear or cosmetic damage.

5-Year Accident Repair or Replacement Guarantee
If you have a major crash, and your regular insurance won't cover it, we’ll repair or replace gear damaged in the crash for free – up to 5 years from the date you bought it. Please send us the police accident report, and an explanation of the incident, so that we can determine whether your damage is covered.

Crash Care FAQ

What’s the fine print?

No abusing the system. This is protection against the exception. Normal wear & tear isn’t covered.

Only Mosko-branded luggage and waterproof outerwear (Basilisk or Deluge) are covered.

Your gear must be clean, or you will be assessed a cleaning fee. Dirt damages sewing machines, and we'd rather not handle your dirty laundry.

You must be the original purchaser, and we need to be able to find your order in our system.

It’s only good for 2 years (or 5 with a police accident report)

You get one claim per purchase

You pay for shipping to us or our designated repair facility (We’ll cover shipping back to you)

You must fill out our repair form, and accurately communicate the damage you expect repaired

If it’s not practical to repair it, you'll be offered a discounted replacement instead (50% off, or 100% discount if a police report is provided)

Repairs will be ‘Functional’ as explained below

How do I start the process, and where do I send my gear?

Please send an email to moskomoto@moskomoto.com

Include multiple photos of the damage – both the detail, and zoomed out so we can see where it broke.
Please also explain what happened leading up to the failure.

We’ll then follow up with a phone call or email, determine whether or not your product qualifies for the Crash Care Program, and let you know the next steps - including where to send your gear if applicable.

Do I need a Return Authorization Number?

Will my gear be repaired or replaced after a crash?

Mosko will determine which makes more sense: a free repair, or a discounted replacement. We’d prefer to repair your item, but if doing so would be impractical or prohibitively expensive, we’ll replace it with a new one at a discounted rate – identical if available, or comparable if not. We hate throwing usable items out, because it’s a waste. The scars on our gear also remind us of trips past.

What do you mean by ‘functionally' damaged?

As mentioned above, this guarantee provides "protection against the exception." It's intended to help out riders who have an unfortunate incident. It doesn’t cover normal wear & tear or cosmetic damage. It covers damage that prevents you from using your gear the way it was intended. Please don't abuse this coverage; we'd be forced to scale it back or eliminate it altogether. We encourage you to repair minor damages yourself. Check out our replacement parts and repair materials page.

What do you mean by ‘functional’ repairs?

‘Functional’ means the repair will be strong, and it will restore at least most of the original functionality. It might not look factory-original, but it’ll work. For example, replacing an entire panel in a waterproof jacket is extremely expensive, and sometimes it isn’t even possible. Every seam is taped and sometimes bonded, and many layers of material are often involved. Opening these up can compromise the integrity of surrounding material. Patching, on the other hand, is simple. It’s also 100% waterproof and durable, with fully taped seams on all waterproof patches. We’ll try to match colors, but patches are visible. Wear them with pride.

What if I live outside the US?

You're still covered. Just like in the US, you must pay shipping to our US-based repair facility, and we'll pay for the return shipping back to you. However, if there are import/export duties & taxes involved, it will be your responsibility to cover those costs in both directions.

Can I fix my gear myself?

What if I melt my gear on my exhaust?

Please try not to do that. It’s totally avoidable, and we explain how in our product descriptions and videos. However, if this is how you want to use your one free pass, we're cool with it.

Do I have to send my gear in to get it replaced?

Yes.

What if I lose my gear?

This is a tricky one. We really want to believe you, and we want to help you out because we've had it happen. It was secured to the tail rack 40 miles back, but somehow it pulled a Houdini along the way. Normally, we require you to send your damaged gear to us for Crash Care service, but give us a call, and have your facts straight. We might ask for a polygraph, photographic evidence, and character references – and we might still say No. But we might help you out.

Who pays for shipping?

We split the shipping. You pay to send it to us, and we’ll cover sending it back.

How long will my repair take?

We use 3rd party facilities for many of our repairs, and we inspect their work before sending your product back to you. The whole process can take a month or more, plus shipping time on top of that. However, we don’t want you to miss your trip. Let us know if you need it by a specific date. We can probably accommodate, but someone will have to work late to get it done, so there’s a fee for expedited repairs.