Recently I changed bikes and was in the process of transferring my mosko 35 ltr back country bags to my new bike. Unfortunately I'd used to much loctite and the mounting bolts had stuck requiring the use of easy outs to remove them.
Sadly the mounting bolts didn't survive this, so I had to order new parts. Mosko was fast and efficient and got the parts to me within ten days. I'm really impressed with the service. Keep it up Mosko.
Good to see MM have changed from hex bolts to torx (star) bolts. Well made CNC puc kit! Thanks Mosko
Thanks for your 5 stars! :-)
Having carelessly misplaced the pannier mounting puks, I ordered replacements from the Mosko website. I had also misplaced the bolts and T nuts for the auxiliary pockets but couldn't find them on the website so sent an inquiry as to whether they were available and the cost, and if possible for them all to be sent at the same time as postage to Australia is hefty. I received the puks a few days later but disappointingly no bolts and T nuts. You can imagine my surprise when the bolts and T nuts were hand delivered to my home a couple of days later for no cost. So not only do they make the best gear available, they also have without doubt the best service as well. Thanks Mosko, I only wish more suppliers showed such a commitment to their buyers.
All Mosko Products are second to none even shipping :) From Europe to New Zealand in less than 7 days. Is amazing and I only get that when I buy Mosko products:)